In any circumstance of a suspected faulty item purchased from ourselves either in-store or online, please contact us as soon as possible in person or via email with details and/or pictures where possible to obtain a warranty returns number. Depending on the reasons for returning an item a charge may be incurred for this service. If you want assistance in returning a bulky item such as a bicycle, fork or turbo trainer, please email the Returns Department on to arrange a special courier collection. It’s the responsibility of the purchaser to arrange and cover the costs of any returns. Please Note: The customer making a return will be held liable for costs arising from any loss or damage that occurs to the item(s) when returning to any of our stores. Send your goods (unless otherwise stated) securely packaged by a recorded delivery method, including a copy of your receipt and the returns form sent by us, to the store where you purchased the item from. Please do not directly stick labels or write on the item or the item's original packaging. This includes any damaged incurred whilst building, packaging or shipping a bike.
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Items need to be in resalable condition in original packaging including all warranty cards, manuals and accessories. Goods must be returned intact, unused, undamaged, clean and not having been fitted to a bike. If you wish to cancel or return an order at any time up to 14 days from the date of order, please contact us as soon as possible via email, or phone the branch you purchased from for a copy of our returns form. If the item was from stock and has been held on deposit layaway for more than 28 days, then the deposit cannot be refunded, only exchanged or added to an account credit. Refunds of deposits cannot be given if the item or bicycle has had to be ordered specially from our supplier.
In certain circumstances, an exchange will be possible. Refunds cannot necessarily be given if the item or bicycle was ordered specifically from our supplier to fulfil the initial order. Goods must be returned intact, unused, undamaged, clean or not having been fitted to a bike. If you wish to return or exchange any unwanted item(s) for any reason, you can return the item(s) to the original store it was purchased from within 28 days. RETURNING AN UNWANTED PURCHASE FOR REFUND OR EXCHANGE IN STORE This will need to be emailed to the relevant store or The customer making a return will be held liable for costs arising from any damage that occurs to the item(s) when returning to any of our stores. Within this period, we will also require images of the damage to the packaging and its contents.
If an order(s) is broken or spoiled when it is delivered, please notify us within 48 hours of delivery otherwise the returns policy no longer applies.
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Our returns policy does not affect your statutory rights, full details of which can be obtained from any Trading Standards Department or Citizen’s Advice Bureau. Credit and debit card refunds must be made to the same card used for the original purchase.įor hygiene reasons, we are unable to accept returns of face masks or cycling underwear whereby the item has been removed from its packaging. Refunds will be processed using the same method of payment used for the original purchase. All refunds under this returns policy will be paid within 30 days of us receiving the returned goods.
Only the original purchaser has the right to return faulty goods.ĭue to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt. In any circumstance of delivery damage, warranty claim or return, please email: to request the appropriate forms.
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